Shipping Policy

At The One Coffee, we aim to get your orders to you as quickly as possible. Here's what you need to know about our shipping process:

Shipping Times: We strive to process and ship all orders within 3 to 5 business days from the date of purchase. Once your order has been shipped, you will receive a shipping confirmation email with tracking information to monitor the delivery status of your package.

Shipping Locations: We currently offer shipping within the United States only. We do not ship internationally at this time.

Shipping Costs: Shipping costs are calculated based on your location and the shipping method selected during checkout. Shipping costs will be displayed before you complete your purchase.

Delivery Estimates: While we do our best to provide accurate delivery estimates, please note that delivery times may vary depending on your location and other factors beyond our control. The estimated delivery date provided during checkout is an approximation and not a guaranteed delivery date.

Return Policy

We want you to be completely satisfied with your purchase from The One Coffee. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. Here's what you need to know:

Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You must initiate the return process within 7 days of receiving your order.

Return Process: To initiate a return, please contact our customer service team at contact@theonecoffee.us with your order number and reason for the return. Once your return request is approved, we will provide you with further instructions on how to return the item.

Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment.

Refunds: Once your return is received and inspected, we will process a refund to the original method of payment within [number of days] days. Please note that shipping costs are non-refundable, and a restocking fee may apply in certain circumstances.

Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange. Exchanges are subject to product availability.

Contact Us

If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact us at contact@theonecoffee.us. We're here to help!

Thank you for choosing The One Coffee!